Return policy

Return Conditions:

  1. Return Period: You have 30 days from receipt of your order to initiate a return.

  2. Product Condition: The returned product must be in its original condition, unused, undamaged and in its original packaging.

  3. Proof of Purchase: Valid proof of purchase, such as a receipt or order confirmation, is required for all returns.

Return Process:

  1. Contact Customer Service: To initiate a return, please contact our customer service by [contact method] and provide your order details and the reason for the return.

  2. Return Authorization: Once your return request is approved, our team will provide you with a Return Authorization Number (RA#) and detailed instructions on how to proceed.

  3. Return Shipping: You will be responsible for shipping costs to return the product. Be sure to use a trackable shipping service to ensure safe return.

  4. Refund/Exchange: Upon receipt and inspection of the returned product, we will refund the full purchase amount or exchange the product, depending on your preference.

At Quib, we are committed to quickly and efficiently resolving any concerns you may have regarding your order. If you have any additional questions about our returns policy, please do not hesitate to contact us.